We aim to despatch all packages within 48 hours of you making your order, please note almost all packages are in fact despatched well within 24 hours.
We carefully pack your product, wrapping it twice (in some cases three times) in bubblewrap, place it in a gray bio-degradable mailing bag (which is also made from recycled products!), labeled with your customers name and address, a "Fragile - handle with care" label both on the front and rear of the package, and post it via Royal Mail in less than 48 hours (over 90% of packages are disatched within 24 hours) after you purchased it!
All items are opened and checked for damage so none leave us in a broken state. We will refund any packages that go missing but not until Royal Mail have refunded us, please note on standard mail Royal Mail only compensate up to £36 we will not refund anymore than this either. We recommend you take a slightly more expensive but insured postage method if your package is valued at over £36 just remember anything over £36 will be YOUR loss if you didn't take an insured service.
We only refund product cost and not shipping/packing costs.
If a package arrives damaged email us straight away, PLEASE retain the original packaging as this is required for a royal mail claim and will have to be sent back to us along with the broken item.
All items will be sent to the delivery address given when you placed the order.
We shall have no liability for any delay in the delivery of items ordered, but all items are fully insured by us incase of loss and you will always be refunded for none delivery of items.
If there are any problems with items upon arrival with you then please contact us immediately. We will do our best to correct errors and omissions as quickly as possible after being notified of them.
All orders are sent by Royal Mail Recorded Delivery, Royal Mail Parcel Post or Royal mail Special Delivery. We do not send items outside the UK.
Postage prices including packing materials will be calculated at the checkout process
Shipping & Returns
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